Shipping, returns and guarantee

We ship across Italy, islands included, with tracked delivery. There is one rate for the whole country: €9.99 per order, free for orders from €100 (product total, VAT included, after any discounts). The cost for your order is always shown at checkout before you confirm.

Delivery usually takes 24–48 working hours from dispatch; islands and areas the courier serves less often can take a few days more. Orders paid by bank transfer ship once the payment has reached us; pre-order products ship as soon as they are available.

You can follow your order at any time on the Track order page with your email and order number, even without an account. We do not ship outside Italy at the moment.

At checkout choose In-store pickup: you pay no shipping and do not need to give an address. The pickup point is Kamil Store Pontedera, Via I° Maggio, 13, 56025 Pontedera (PI). Opening hours: Monday–Saturday 9:30–13:00 and 15:00–20:00; closed Sunday.

Bring an identity document or your order confirmation.

You can also find us in Pisa (Lungarno Mediceo, 54, 56127 Pisa (PI)): to find out whether your order can be collected there, contact us at info@kamilstore.it or on +39 350 999 9989.

If you are a consumer you can withdraw from an online purchase within 14 days of the day you receive the products (or the last product, if they arrive separately), without giving a reason and without penalty, as provided by articles 52–59 of the Italian Consumer Code.

1. Tell us you are withdrawing within 14 days with a clear statement sent to info@kamilstore.it, quoting your order number. You can use the model withdrawal form, but you do not have to.
2. Prepare the product with all accessories, packaging and documents. For smartphones, tablets and computers, back up your data, remove your accounts (for example “Find My iPhone” or your Google account) and reset the device.
3. Send it back within 14 days of your notice to the address we confirm by email. We recommend tracked shipping and suitable packaging.

The direct cost of returning the product is paid by you, unless the product is faulty, damaged or not what you ordered. You may handle the product only as far as needed to check its nature, characteristics and functioning: you are liable for any loss in value caused by other use.

Exclusions (article 59 of the Consumer Code): goods made to measure or personalised, sealed audio or video recordings and software opened after delivery, and digital content not supplied on a physical medium whose supply began with your express consent. The right of withdrawal does not apply to purchases made with a VAT number for business purposes.

We refund what you paid, including standard delivery costs, without delay and in any case within 14 days of the day we receive your withdrawal notice, using the same payment method you used for the purchase and at no cost to you. We may wait until we have received the product, or proof that you have sent it back, before refunding.

If you paid in instalments with Klarna, the refund is processed through Klarna, which updates or cancels the payment plan. How long the credit takes to appear on your card depends on your bank.

The model form set out in Annex I, part B, of the Italian Consumer Code. Copy it, fill it in and send it to info@kamilstore.it.

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

— To: Kamil Store Smart Phone di Ehsan Kamil, Via I° Maggio, 13, 56025 Pontedera (PI), VAT no. IT07299410485, email info@kamilstore.it
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*): …
— Order number: …
— Ordered on (*)/received on (*): …
— Name of consumer(s): …
— Address of consumer(s): …
— Signature of consumer(s) (only if this form is notified on paper): …
— Date: …

(*) Delete as appropriate.

Check the parcel on delivery: if the packaging is visibly damaged or tampered with you can refuse it, or accept it with a specific reservation written on the courier's delivery note (for example “accepted with reservation: damaged packaging”).

If the product arrives damaged, faulty or different from what you ordered, write to info@kamilstore.it or on WhatsApp at +39 350 999 9989 with your order number and a few photos of the parcel and the product. Tell us as soon as possible, preferably within 7 days of delivery, so we can arrange a replacement straight away. We pay the shipping, and all your legal guarantee rights still apply after that period.

• New products: 24 months legal guarantee of conformity from delivery, in addition to any manufacturer's warranty, which adds to it and does not replace it.
• Used and refurbished: 12 months legal guarantee of conformity from delivery.
• Repairs: 12 months guarantee on work carried out by Kamil Store.

If there is a defect you are entitled, free of charge, to a repair or replacement or, where the law allows, to a price reduction or to end the contract; the defect must be reported within two months of discovering it. To request assistance, write to info@kamilstore.it, call +39 350 999 9989 or visit one of our shops (Pontedera or Pisa) with proof of purchase. Purchases made with a VAT number are covered by the Italian Civil Code warranty for defects instead. All the details are in the Terms and Conditions.